Refund Policy
Returns
Our policy lasts 14 days. After 14 days your product is eligible for an exchange should a fault be found with it and is no longer eligible for a refund.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please fill out the contact form on the contact us page or email us at info@touchdowncharging.com
Sale items (if applicable)
Items will be refunded to the amount paid upon purchase excluding delivery.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@touchdowncharging.com and we'll send you details on how to send it back to us.
Shipping
You will be responsible for arranging your own shipping and payment of such. Exchanges will be sent out for free.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
